---
title: Manage Waiting List
---

## Manage Waiting List

From the Event Page, click "Manage," then "Manage waiting list"

 

###### Resources for administrators

##### FAQs, Tips, Video Tutorials, and helpful articles

![Untitled design (22)](https://perfdog.com/hs-fs/hubfs/Untitled%20design%20(22).png?width=1166&height=838&name=Untitled%20design%20(22).png)

### Waiting List Highlights:

- **It automatically starts **when one of your event's limits is reached.
- **It DOES NOT automatically fill spots** that open up in your event. 
- It gives you the flexibility to **choose which dogs are allowed** in.

#### Contents

- #### [How it works](https://perfdog.com/resources/manage-waiting-list#)
- #### [Letting dogs in](https://perfdog.com/resources/manage-waiting-list#)
- #### [Cancel waiting list dogs](https://perfdog.com/resources/manage-waiting-list#)
- #### [Move waiting list dogs](https://perfdog.com/resources/manage-waiting-list#)
- #### [Processing fees explained](https://perfdog.com/resources/manage-waiting-list#)
- #### [Tips](https://perfdog.com/resources/manage-waiting-list#)
- #### [FAQs](https://perfdog.com/resources/manage-waiting-list#)

### How it works

- **Administrator's Choice:** The waiting list doesn't automatically fill open spots in your event. You have the flexibility to choose which dogs are allowed in.
- **Manual Action Required:** Increasing your event limits after the waiting list has entries won't automatically allow dogs into the event. You need to manually let dogs in or give entrants a chance to accept and pay with a deadline.
- **Fairness Policy:** Once one dog goes to the waiting list, all subsequent entries will also be added to the list. This ensures fairness for the first dog/entrant.

[**Read more in our help article >**](https://help.perfdog.com/en/articles/9030053-understanding-your-event-s-waiting-list)

### Letting dogs in from the waiting list

**[Click here to read more details, including how to make the right choice if you're uncertain how to proceed](https://help.perfdog.com/en/articles/9030089-allowing-dogs-from-the-waiting-list-step-by-step-guide)**

1. Select the dog
2. Click "Allow" button 
3. Choose the payment option.
4. Confirm the allowance

##### What happens next?

1. Emails are sent to all parties involved.
2. Deadlines (if chosen) start counting down.

![Allow_waiting_list_charge_now.png](https://perfdog.intercom-attachments-7.com/i/o/822789821/44c7a940e36ac5c5b1a317c7/15755238784151)

### Cancel waiting list dogs 

Simply select the dog in the list and then click the "Cancel" button. 

When you see a confirmation message, the cancellation is complete.

**[Read this article for more details >](https://help.perfdog.com/en/articles/8331812-cancel-waiting-list-entries)**

### Move a waiting list entry to another level

Learn how to move a dog from one stake/level to another while it's still on the waiting list by watching this **video**:

 

### Understanding PerfDog Processing fees when allowing dogs from the waiting list

- **Paying by Check:** If you allow a dog into the event and the entrant later cancels before paying (even though they owe payment), your club will be responsible for PerfDog's processing fees.
- **Avoiding Club Fees:** To avoid being responsible for these fees, consider offering the entrant a deadline to accept and pay instead of immediately allowing their dog(s) into the event.
- **Saved Credit Cards:** If the entrant saved a credit card and authorized charging, you may be able to charge their card directly instead of allowing them to bring a check.
  
  **[Read the help article >](https://help.perfdog.com/en/articles/9030027-understanding-waiting-list-entries-and-processing-fees)**

## Tips

#### Why is there a waiting list when my event isn't full?

- **Event/Level Filled, Then Spots Opened Up:** The event (or a specific level) filled up and reached one of its [event limits.](https://help.perfdog.com/en/articles/8331827-event-limits-timing)  Subsequent entries went on the waiting list. Then one or more cancellations occurred.  Note that the system does not automatically allow entries in, giving event admins the flexibility to let dogs in.
- **Administrator Increased Limits Manually But Did Not Clear the Waiting List:** After a waiting list formed, the event admin increased the number of available spots/times, but neglected to accept the existing waiting list entries. Subsequent entries will continue to go to the waiting list until it has been emptied. 
  
  **[Read more >](https://help.perfdog.com/en/articles/8331742-why-you-might-see-a-waiting-list-for-an-event-that-isn-t-full)**

## Frequently Asked Questions

- #### [Use the Waiting List to do a Lottery/Random Drawing](https://perfdog.com/resources/manage-waiting-list#)
  
  Conduct a random drawing/lottery for your event using a simple spreadsheet. 
  
  **[Read our step-by-step instructions >](https://help.perfdog.com/en/articles/8331814-random-drawing-lottery)**
- #### [Did you let a waiting list entry in by mistake?](https://perfdog.com/resources/manage-waiting-list#)
  
    - Unfortunately, confirmed entries cannot be reversed; they'll have to be canceled and re-entered. 
    - If a deadline was given but not yet met, you can use the "Put back" button to return the entry to the waiting list.
  
  **[Read more >](https://help.perfdog.com/en/articles/9063602-managing-entries-after-waiting-list-allowance)**

### Need more answers?

Find more information by simply **clicking on the help bot** located in the** bottom right corner **of any page and ask it any questions. If you can't find the answer you're looking for, leave us a message in the bot's messenger, and we'll be sure to get back to you!